For free consultation call now
111-IT-Help (48-4357)
New Horizon - Your Stratigic IT Partner
Contact Us
Request a Consultant
How did you find us?
Full Name
Email Address
Phone Number
Company Name
Product Category
Latest News
New Horizon has become Pakistan's 1st VMware Premier Partner
New Horizon have achieved VMware Premier Partnership through Sales and Pre-Sales services.
NCCPL on the path of virtualization
National Clearing Company of Pakistan Limited (NCCPL) virtualizes the server infrastructure environment. New Horizon having the largest virtualization solution implementations across the country was chosen by NCCPL to provide its services.
Datacenter establishment at Bahria University
New Horizon to establish an end-to-end datacenter at Bahria University. The end-to-end datacenter solution extends from designing to making the datacenter up and running.
MOL Pakistan shifts to EMC Technology
MOL Pakistan shifts to EMC technology for the Storage Solutions. As one the major partners of EMC in the region, New Horizon helped MOL Pakistan to adopt EMC solutions for storage and backup solutions.
State Bank acquires EMC High Available Storage and Allied SAN Solution
State Bank of Pakistan (SBP) acquires EMC High Available Storage and Allied SAN solution for their server infrastructure. This highly available SAN will not only cater the future storage needs of SBP but will also replace the existing installed SAN Storages.
Get in touch 111-IT-Help (48-4357) E-mail us Now
Frequently Asked Questions

What happens when you call the New Horizon Contact

Call Centre at 0800 BUY HP?

  • Support and service requests from across the country are directly handled by contact center located in Karachi. Each call is then escalated to the concerned regional coordinator and manager field support, the moment it is logged.
  • The customer is given a ticket number for future reference, which is shared with the concerned regional coordinator and representatives.
  • The concerned representative coordinates with the customer acknowledging the support/service request and assuring the possible time schedule to address and rectify the same.
  • Normally the response time to attend one support/service request logged is 2-24 hours; however in remote areas it could be few hours more. This depends upon the time of call logging, the geographical location and nature of problem.
  • Each and every call is monitored and tracked from the time of logging (issuance of ticket number) to the first visit and from pending status till its closure.
  • The status of each call logged at the contact center is updated and recorded with the contact center via Regional coordinators and other Customer Services Representatives.
  • Incase the support request is pending due to a warranty issue; or some other external issue, the customer is given a follow up and updated accordingly from time to time.
  • Upon call closure, randomly courtesy calls are also given to check the level of satisfaction and record grievances if any with customer valuable comments with the objective to be better, better and then the best.
Does New Horizon offer warranty on its products?
  • All New Horizon products are covered under a 1-3 year limited warranty with optional upgrade to 3-year comprehensive warranty. Toll free phone support is also provided at 0800-BUY-HP.
What are the working hours like?

Monday to Thursday: 9 am to 6:30 pm

Friday:  9 am to 6:30 pm (Prayer Break 1:00 pm to 3:00 pm)


Bookmark and Share

Follow us on
New Horizon Facebook Page New Horizon Twitter Page New Horizon Linkedin Group  
Home | About | News & Events | Customers | Downloads | Careers | Terms of Use | Privacy Policy | FAQs | Contact
Copyright © 2001-2013 New Horizon. All rights reserved.
For Support anywhere in Pakistan. 0800-BUY-HP (0800-289-47)
Full Name
Email Address
Phone Number
Company Name
New Horizon - Your Stratigic IT Partner